Drivers arrive when the food does.
Most platforms call a courier the moment an order is placed, which puts a driver in your kitchen watching the fryer and a clock ticking on someone else's patience. Provn waits for you.
What happens to a delivery order.
Customer checks out
Their address is geocoded and measured against your delivery radius before payment. Out of range is caught here, with a clear message, not after the card is charged.
You accept the order
One tap on the console. The customer gets an email. No courier has been called yet, and that is deliberate.
You mark the food ready
This is the dispatch moment. Provn requests an Uber Direct courier now, so the driver's arrival lines up with food coming off the pass instead of with the order landing.
Courier collects and delivers
You and the customer both see live tracking. Status updates are emailed automatically until the handover.
You decide where and when you deliver.
Delivery radius
Set a distance from your kitchen. Addresses beyond it can still order pickup, so you never lose the sale outright.
Minimum order
A floor below which delivery is not offered — enforced at checkout rather than argued about on the phone.
Pickup only
Delivery is entirely optional. Plenty of restaurants run on Provn with pickup and nothing else.
Scheduled slots
Customers can book later the same day, at least an hour out, and only inside your real opening hours.
Your own driver
If you have someone on staff, mark orders out for delivery yourself and skip the courier request entirely.
Pause instantly
One toggle stops new orders when the kitchen is under water, with an honest message on the storefront.
Delivery fees pass through at cost.
Provn does not mark up couriers. The Uber Direct quote for a given distance is what appears at checkout, and you choose whether the customer pays it, you absorb it, or you split it.
Try it with a real address.
Set up a storefront and send yourself a delivery order. You will see the quote, the dispatch and the tracking exactly as a customer would.