Built for the restaurants the software industry forgot.
Not chains with an IT department. The single kitchen where the owner is also the chef, the buyer and the person who answers the phone during service.
The commission was the rent.
Every independent restaurant we spoke to told a version of the same story. Delivery apps brought volume during a bad few years, and then the volume never converted into a business. The commission on a busy month exceeded the lease. The customers belonged to the app. The reviews belonged to the app. Raising prices to cover the cut made the restaurant look expensive on the app that was causing it.
The obvious answer — take orders on your own site — kept running into the same wall. Website builders do not understand modifier groups. Point-of-sale vendors want a hardware contract. Anything that did the job properly was priced for a chain, and nothing handled Canadian tax without an accountant on retainer.
Provn is the missing piece: the whole path from a customer finding your menu to a courier handing over the bag, priced like a tool instead of a tax.
- A marketplace — no consumer app, no directory, no discovery fee
- An ad platform — we do not sell placement above your competitors
- A payments company — Stripe holds the money and pays you directly
- A hardware vendor — it runs on the phone already in your pocket
Six things that decide what gets built.
When a feature request and one of these disagree, this list wins.
The restaurant owns the customer
Phone numbers, addresses and order history belong to the restaurant that earned them. We do not build a consumer app on top of your customer list, and we never will — that is the business model we exist to avoid.
Software should not take a percentage
A commission means our revenue grows when you have a good week, for no additional work on our side. A flat fee keeps the incentives honest and the maths predictable.
Service is not a demo
Features are judged by what they do at 7pm on a Friday with three tickets up and a phone ringing. That is why moving an order forward has no confirmation dialog and cancelling one does.
Canadian by default
Tax rules, provinces, bilingual addresses and CAD are not a localisation pass we did later. They are the assumptions the data model was built on.
Boring where it counts
Payments go through Stripe. Couriers go through Uber Direct. We do not reinvent the parts where a bug means someone doesn't get paid.
Leaving should be easy
Your menu and customer list export whenever you ask. Software that keeps you by making the door hard to find is not software you should trust with a business.
Canadian, and staying that way.
Provn is built in Canada for Canadian restaurants. That is a product decision as much as a sentimental one — tax, provinces, address formats and payout rules are all easier to get right when there is one country to get right.
Ready to own your ordering?
Set up your storefront in about ten minutes. No card, no contract, no sales call.